At The Charu Creations, we want you to love every piece you purchase. Each accessory is crafted and packed with care β but if something isnβt right, weβre here to help.
Overview
Our return and refund policy is valid for 7 days from the date of delivery.
If 7 days have passed since you received your order, unfortunately, we canβt offer a full refund or exchange.
We do not provide a pickup service for refund/return/exchange. Customer have to ship the product by themself through any preferred shipping service with the original bill provided of the product.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- Packed in its original packaging with all tags and labels intact.
We do not accept returns for:
- Earrings and other intimate jewelry (for hygiene and safety reasons)
- Customized or personalized items
- Gift cards
- Sale or discounted items
- Broken after delivered
Return Conditions
Please note that items damaged due to misuse, water exposure, or wear and tear are not eligible for returns or refunds.
To complete your return, you must provide a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
All return requests should be made directly to our support team within 4 to 7 working days.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
Late or missing refunds
If you havenβt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youβve done all of this and you still have not received your refund yet, please contact us at thecharucreations@gmail.com.
Sale items
Items purchased during sales or special offers are non-refundable and non-exchangeable unless they arrive damaged or defective.
Exchanges
We replace items only if they are defective or damaged.
If you need to exchange it for the same item, please email us at [support@thecharucreations.com] with your order details and photos of the item.
Once approved, send your product to:
π¦ The Charu Creations, 8, Krishna Vatika, Dhulghati, Jamniya Khurd,
Bhivholi Hapsi, Indore, M.P. – 452020
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youβll receive a gift credit for the value of your return once the returned item is received.
If the item was not marked as a gift, the refund will be sent to the original purchaser.
Shipping returns
To return your product, please ship it to:
π [Insert Full Physical Address]
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If a refund is issued, the return shipping charge will be deducted from your total refund amount.
If youβre returning an expensive or valuable item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.
Need help?
For any questions or assistance with refunds and returns, please contact our support team:
π§ thecharucreations@gmail.com
π https://thecharucreations.com